![]() ![]() Consider the following before you start troubleshooting: For example, when you encounter a Jamf-Intune integration-related issue, always verify that prerequisites have been met. Prerequisitesīefore you start troubleshooting, collect some basic information to clarify the problem and reduce the time to find a resolution. Each of the following sections describes a common issue, and offers a potential cause and troubleshooting steps for a resolution. Otherwise, it remains permanently in School Manager.This article helps Intune administrators understand and troubleshoot problems with integration of Jamf Pro for macOS with Microsoft Intune. Within this period, you can unlock the device again and remove it from School Manager without any problems. Note: For manually added devices to the Apple School Manager there is a transition period of 30 days. Furthermore, the devices are clearly marked as property of the university and individual institutes / projects and can be locked and located in case of loss or theft. For iPads, for example, this concerns the single app mode or other restriction options that are of interest to many users. Only through automatic device enrollment can you fully utilize all the device management features available in Jamf School (or indeed other MDMs). The DEP is also the registration method recommended by Apple. If the devices are added to the DEP of the Apple School Manager of the University of Cologne, this is prevented. The possibility to delete these profiles on the user side is therefore counterproductive. Only by means of these MDM profiles remote control works correctly. These profiles are installed on every device that is managed by an MDM. Nevertheless, "non-supervised / supervised" devices can also be extensively supervised in Jamf School. ![]() ![]() For more info on this, please also refer to the Jamf doc on device enrollment. Other restrictions and device configurations can also only be configured on supervised devices. If you plan to use a / our Mobile Device Management (MDM) Jamf School to manage the devices, you don't necessarily need to add the devices to Apple School Manager or DEP, but it is strongly recommended as only automatic device enrollment (formerly Device Enrollment Program, DEP) prevents users from removing the MDM profile from the devices. However, this only applies to iPads and Apple Tvs Macs cannot be manually re-registered using Apple Configurator. If you already have devices in your inventory, if new devices are added individually or if devices have been donated, for example, you can also add the devices manually to the Apple School Manager. Especially for large orders this is highly recommended. If you are planning to purchase new devices, you have the possibility to order them directly from the reseller for a fee. ![]() This will automatically register the devices with the Apple School Manager at the University of Cologne. In order to use the full functionality of the remote maintenance of mobile Apple devices, it is strongly recommended to add the devices to the so-called Device Enrollment Program (DEP) of Apple.
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